Forum key takeaways:
As is perpetually top of mind in the post-crisis environment, COVID-19 has forced many organizations to challenge their existing multichannel strategies and seek new opportunities to do better for their hcp’s. Building a more interconnected, hcp centric model in place now will enable people to quickly adjust to future changes in engagement models and market conditions. Blending people, process and technology into a synergistic framework is one approach to realize results today.
