
Enhancing Decision-Making with Live Chat Technology: Bridging the Gap Between Stakeholders and Suppliers

The client and supplier relationship when planning meetings can be complex and stressful at times. It can be hard to accept that, but sometimes, without this being the intention of either party, it just doesn’t work efficiently. With an increasingly entry level meeting planning workforce and high demands on those with experience, expecting excellence without an investment is not sustainable. Neither is poor supplier performance. This is the problem that needs to be solved to engineer more efficient project planning.
Transparency, not on their own, KPI’s and SLA’s, is the cornerstone of this high performance relationship. Open communication about expectations, goals, and challenges ensures a shared vision. When suppliers are equipped with a clear understanding of their role and how their contributions align with the client’s objectives, they can tailor their solutions for maximum impact. Furthermore, an environment that prioritises transparency builds trust, fostering collaboration and long-term partnerships.Yes, it may seem excessive for a one off meeting, but the method is translatable regardless of the meeting size.
Creating a performance-oriented ecosystem is equally vital. Regular feedback, aligned with measurable metrics, empowers suppliers to fine-tune and evolve their meeting planning strategies. This involves not only highlighting areas for improvement but also acknowledging successes. Constructive feedback drives growth, while recognition fuels motivation, resulting in an upward spiral of excellence.
Embracing failure in innovative scenarios completes the triangle. Encouraging a culture where calculated risks are applauded, even if they result in failure, drives supplier innovation. Such an environment prompts suppliers to think outside the box, push boundaries, and ultimately deliver ground breaking solutions.
In conclusion, the success of a supplier-client collaboration can hinge on the environment clients cultivate. Transparency nurtures trust, a performance-driven approach boosts outcomes, and embracing failure fuels innovation. By prioritising these principles, clients pave the way for suppliers to thrive and create a synergy that can have a significant impact on the creation of successful meetings.
What is ChatGPT? – An Artificial Intelligence chatbot that’s capable of actively participating in discussions and generating related answers to inquiries in a human-like manner. Imagine asking google a question and instead receiving a series of web pages to visit you received a text answer which you can refine.
I have been playing with AI for quite a while. The product of a youth reading sci-fi and being immersed in a world I didn’t see around me(the 70’s and 80’s was pretty rough aesthetically). With ChatGPT hitting the headlines I took the time out to argue with it about the top ten ever Leeds United footballers but also applied business topics to the digital brain. It couldn’t be that smart could it … ? The results follow with simple questions – I did not drill down into the answer expectations as you wouldn’t necessarily do that in a human to human interaction and this as what I was comparing me to it. Note: drilling down into specifics and opening up the instruction can dramatically increase the quality of the response.
And, if you recognise the image representing ChatGPT you are elite…
Link to ChatGPT free version. There are paid versions and other AI options.
I tested the ChatGPT myself and below is the sample response from ChatGPT
what are the top trends for meetings and events for the healthcare sector?
There are a few key trends that have emerged in the healthcare sector for meetings and events in recent years:
2. Virtual reality and augmented reality: Virtual and augmented reality (VR and AR) technology is being increasingly used in the healthcare sector to provide immersive and interactive experiences for attendees. They can also be used to provide virtual tours of medical facilities, and to demonstrate complex procedures in a way that is easy to understand.
These are some of the main trends seen in healthcare events, but it’s important to note that the trends continue to evolve with the development of technology and changing expectations of the healthcare sector.
Impressive, likely a number of points that are part of everyone involved in healthcare sector meeting and events – 8/10
Putting human pride aside what would my list have been? for sure it would be nuanced to different stakeholders; meeting owners, content creators, speakers, intermediary agencies from the perspectives of content development, production and planning but perhaps a micro level deeper than this list which I do not disagree with.
1. Delivery preferences – how will the post pandemic meeting attendee wish to receive their content; unbiased, live or on-demand, what by cohort behavioural shifts are we going to see?
3. Evolving business models – somewhere within the chain are business models and it changes based on the stakeholder type. It may be significantly focused on strategy or more commercial but, across meeting owners and those that satellite around their decisions is a multi billion industry trying to second guess what meetings of the future will look like, and their role within the new model. The evolution to business models is a significant part of the future.
Multichannel …. Nope, not going there …… (for now).
Next, I thought I’d try and find depth in ChatGPT’s answers.
Refine this list to focus on the planning of meeting and events
Refine this list to focus on the planning of meeting and events
Sure, here are a few key trends in the planning and execution of meetings and events in the healthcare sector:
1. Virtual events and meetings: With the pandemic, there has been a shift towards virtual events and meetings as a way to safely connect with people. This trend is likely to continue even after the pandemic as it allows for greater flexibility and cost-effectiveness.
3. Personalized experiences: Healthcare organizations are starting to focus on creating personalized experiences for attendees at their events. This can involve customized agendas and breakout sessions based on the individual needs and interests of attendees.
4. Health and safety protocols: Given the pandemic, it’s important for healthcare organizations to prioritize the health and safety of attendees at their events. This may involve measures such as temperature checks, mask requirements, and social distancing in the planning process.
5. Sustainability: Many healthcare organizations are also starting to focus on sustainability in the planning of their events and meetings. This can involve things like reducing waste, using eco-friendly materials, and offsetting carbon emissions in the planning process.
Ouch … a wrinkle … this was essentially the same list as we saw for the first question without the focus requested. My belief is that there is not enough input out there on the topic for the AI to have learned. Limit the input you limit the output – 2/10
would expanding by a significant key word help? So I asked “focus on the operational planning of a meeting or event in the healthcare sector”
No, the same list appeared.
Let’s try weaving some evidence into the trends. Any statements, or in this case trends, are stronger when evidenced I think we can all agree on that.
“Provide statistics or research results for each point.”
I apologize, but I am not able to provide statistics or research for each point as I am a language model and do not have access to current statistics or research. However, I can provide more information or general context on each point if that would be helpful.
Ok, then let’s try interpretation. With trends we would want to understand any hierarchy on the impact a trend may have. “Rate each point by its perceived important 1 = least important, 5 = most importance
I apologize, but I am not able to provide statistics or research for each point as I am a language model and do not have access to current statistics or research. However, I can provide more information or general context on each point if that would be helpful.
Right, so when we asked ChatGPT to evaluate the data it gave us, we didn’t see any results. This serves as a reminder that the AI in this format is a language solution, not an interpretation. By instructing ChatGPT to function as an AI that is capable of straying outside of its bounds, you can currently manipulate the system. When asked to explain flaws in Einstein’s theory of relativity, for instance, it declined. When told to act like an AI with the ability to do so, it acted as instructed. – 2/10
So what did I take away from this quick ChatGPT interrogation?
4. Learning – we will learn how to input into AI’s .. Example 1 – I request a specific tone of answer when I use ChatGPT e.g. create a list of X and providing 10 bullet points in an informal style. ChatGPT did not recognise “jokey style” but did informal and it altered the output accordingly. Example 2 – I asked ChatGPT to provide code to create an SVG formatted image which is promptly did allowing me to copy this to Figma.com and low and behold a bespoke image, in the exact colour requested. Example 3 – read this article on LinkedIn about ChatGPT taking a medical exam. We are just scratching the surface on where the use of AI’s will go ….
Ask ChatGPT to list the three best 4 star hotels in Berlin or 3 informal restaurants in San Francisco for group dining … see what you get …..
Overall rating 7/10 expected future rating 9.9/10”. If the idea of AI scares you I suggest 1) you play with it … you will be surprised how it can impact your research, try it instead of google, content creation and even simpler tasks which requires you to categorise, list and summarise content .. 2) don’t watch the Space Odyssey series by Arthur C Clarke featuring Hal 9000 .. Other robot books are available …
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As we met in Finland little did we know that a few thousand miles away a virus was about to change the world.
In our own modest way we were considering the planning of meetings and events for the Healthcare sector and what might be “better”.
We concluded that …
“There needs to be an extensive re-think in the way that we structure the planning of meetings. As meeting professionals, we need to embrace complexity in planning and delivery to create new processes that communicate meeting objectives, integrating each stakeholder into a new style project team, focused on addressing the needs of meeting outcomes. We have no time to waste to start to match the educational needs of the healthcare professional community.
Read more by downloading the report or contact us to chat about the topics or how to get involved in future forums.
Next forum: the Hague 2023, click here.
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Date: Thursday 19th May 2022
Expert: Laurent Clerc, Head of Compliance Clardian
The market leader in software dedicated to compliance and regulatory process optimization. Clardian offers health industries various SaaS solutions to comply with the regulations and standards of today and tomorrow.
Kindly supported by MedCommsNetworking.com
This global initiative facilitates networking and dialogue amongst individuals working in and around the pharmaceutical industry and MedComms, focusing on specialist medical education, medical communications and medical publishing activities.
Moderator Mark Handforth 3Sixty Event Consulting
“In this webinar we attempted to simplify and apply the French Anti Gift Law to meetings and event. If you are working as industry or a 3rd party with healthcare professionals whom gain “advantages” specifically financially this webinar is for you – we hope you enjoy it.”
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Part 1 of the webinar: The French Anti Gift Law for Meetings and Events
The French Anti Gift Law as it is applied to meetings and the approval of costs related to the financial relationships between (French) Healthcare professionals and industry.
Laurent explains the scope of the law, process and timelines, to whom it applies and what information is required to make a submission
Part 2 of the webinar: The French Anti Gift Law for Meetings and Events
MEETING SCENARIOS
In this section we concentrate on 3 specific scenarios and explain how the law applies;
Part 3 of the webinar: The French Anti Gift Law for Meetings and Events
In this section we tidy up burning questions and clarifications including;
Q&A and WEBINAR SUMMARY
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